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Leisure-net Solutions are the leading provider of Customer Insight, Business Intelligence and Consultation services to the cultural services, active leisure and health and fitness industries.

SOLUTIONS FOR

  • CUSTOMER
    INSIGHT

    With our help you can really understand your customers, improve customer service and so increase customer satisfaction and loyalty. Most importantly, you will improve your bottom line, however you measure it! We have developed a range of Customer Insight tools that help our clients identify what's important to their customers, understand how they want services delivered, and measure and monitor whether they are meeting their needs. Data is routinely benchmarked against our unique database, giving our clients valuable insight about how they perform against industry standards in their sector. 

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  • MARKET
    INTELLIGENCE

    As its leading provider of qualitative Market Intelligence, we help the active leisure sector to really understand its market place in terms of users, non-users and b2b - business to business - clients. We work strategically with the key players such as FIA, sporta and CLOA to help the sector attract more customers, get communities more active and improve services delivered both to end users and b2b.

    With our partners we have developed a range of key industry surveys carried out on a regular basis covering the key aspects of the active leisure sector.

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  • KIOSK
    STANDS
    Here at Leisure-net we have developed a set of branded kiosk stands for clients to bring feedback - focus to their customers. The tablet and kiosk system are placed in your reception area and offer the opportunity for those who might not have access to the internet at home to give their feedback. It also provides a more honest and detailed review if a customer has just completed a visit. The link up with your customer insight platform from the kiosk means your managers can have responded to the comment by the time the customer has arrived home! For more detail on the kiosk stands we offer email aliceladbrooke@leisure-net.org
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  • PEOPLE
    DEVELOPMENT

    We are dedicated to helping with the development of your leisure staff in the areas of General and Duty Managing, Customer Experience, Marketing and Service Recovery. For more information on the courses we run visit our People Development page.

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  • EVENTS
    Leisure-net runs a number of networking events and development courses throughout the year including active-net, CIMSPA endorsed sessions and Insight Seminar in partnership with Bigwave media.
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RECOVERY-FOCUS
recovery-Focus is the newest tool as part of our e-Focus Platform alongside Data...
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USER AND NON-USER RESEARCH FROM LEISURE-NET SOLUTIONS
Did you know that 52% of adults want to be more active? So, what’s stopping th...
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BEE ONLINE TRAINING
You will be happy with the customer service provided by all your staff?You will ...
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ONLINE NPS TRAINING
We host the Net Promoter Score on our e-Focus platform but we also have an onlin...
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