Leisure-net Solutions are the leading provider of Customer Insight, Business Intelligence and Consultation services to the cultural services, active leisure and health and fitness industries.


GLL are the largest Trust in the UK and Leisure-net regularly provide Focus Group and other Insight work to help them develop their customer services, programmes and pricing. Recent projects have involved work around their customer brochure and branding. "Leisure-net are a great company to work with and always provide a professional service with insight into the leisure business and how our customers see services from leisure providers. My experience as a Leisure-net client extends over five years, and two different Trusts, I would not hesitate in recommending their services !" – Lesley Foster, Marketing Communications Manager


We've been happy to provide Sencio with a comprehensive range of Customer Insight services for the last 5 years. Sencio have regular visit-Focus and call-Focus as well as regular non-user surveys. “We have worked in partnership with Leisure-net Solutions for over 5 years now. They have helped us systematically measure our customer experience which has resulted in better marketing, sales and service to our customers.” – Jane Parish, Commercial Services Director


One of our longest standing clients, Freedom Leisure have grown over the last 8 years to become one of the largest trusts in the country. As they have grown our services have adapted to grow with them. We currently provide a complete Customer Insight programme to Freedom Leisure including call – Focus, visit – Focus, email – Focus, and feedback – Focus. "Our relationship with Leisure-net has been a long and productive one, helping us to maintain the quality of our service as we grow. The intelligence provided on the customer experience is vital to both us and our clients" – Karen Burrell, Head of Sales and Marketing


Leisure-net have worked with Places for People Leisure over the last 5 years helping them with a range of customer insight services. We currently provide quarterly call – Focus service to over 60 of their sites across the country, as well as carrying out annual staff and client surveys. "We have always been pleased with the quality of work produced by Leisure-net, helping us to monitor and improve the service we provide to both our customers and clients, call-Focus specifically has been a great tool for improving our sales processes" – Richard Millard, Client Relations and Sports Development Director


1 Life use Leisure-net to carry out their Net Promoter Score and call – Focus of their 50 plus sites on a regular basis. We are also their preferred provider for NBS and Non User Surveys and work with them to ensure all are carried out on a pre-planned basis to their clients requirements. "Leisure-net have helped us improve our understanding of our members enormously, using their online members surveys and focus group work. The insight we gained helped inform our new approach to member retention" – Marketing Manager