Leisure-net Solutions are the leading provider of Customer Insight, Business Intelligence and Consultation services to the cultural services, active leisure and health and fitness industries.

Service Recovery

‘Mistakes are a critical part of every service. Hard as they try, even the best service companies can’t prevent the occasional late flight, burnt steak or missed delivery.’ We offer a full days training for your team – helping them to understand how to recover the customer experience when the unfortunate happens. ‘A good recovery can turn angry, frustrated customers into loyal ones. It can in fact create more goodwill than if things had gone smoothly in the first place’ The course is very practical, using examples taking directly from your customer comments and reviews and of course aligned to your Mission and customer standards.