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Swim Report Summary

Thank you for registering to receive this report, we would love you to share elements on your social media please tag us in. If you have further questions please email davidmonkhouse@leisure-net.org. If download does not start automatically please click here to restart. Order full report Our full report is available to pre order for £100 plus … Read more

Recovery Summary

Thank you for registering to receive this report, we would love you to share elements on your social media please tag us in. If you have further questions please email davidmonkhouse@leisure-net.org. If download does not start automatically please click here to restart. Order full report Our full report will be available from 2nd June 2020 and is … Read more

Post Lockdown Recovery Survey – Summary Report Interest

By submitting this form you are granting permission for us to communicate with you in relation to our Leisure-net, 4Global and Max Associates insight surveys and services. Thank you for your interest in our FREE 4 page summary of the results of our Post Lockdown Recovery Survey, completed by 65, 162 customers from 45 different … Read more

Want to know where you stand?

Measuring and evaluating is an integral part of continual improvement. Local authorities are required by the Government to complete this due to the major level of investment they provide.  Measuring and evaluating is an integral part of continual improvement. Local authorities are required by the Government to complete this due to the major level of … Read more

On a scale of 0-10, how important is closing the loop?

According to Lumeo, Net Promoter Score (NPS) is the most used KPI for customer experience, with 2/3 of customer experience directors utilising the method. NPS has become the leading indicator for customer satisfaction but what is it? NPS begins with a fixed question; ‘How likely would you be to recommend us on a scale of … Read more

Get to know your customers

Feedback from customers, whether it be compliments or criticism – and how you act upon it – is one of the most important elements of good customer service. But it can be hard to know what customers really think of their experience, which is why Leisure-net Solutions, the leading provider of Customer Insight, Business Intelligence … Read more

What customers really think

What do customers really think? It can be hard to know what customers really think of the experience we provide in our health clubs and leisure centres, but when you run the customer feedback system for more than 400 sites across the sector, generating over 22,000 comments annually, you start to get a real feel … Read more

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