If you would like to catch up on the rest of June’s 2020 issue, you can find it here.

Leisure-net is very proud to have helped produce this new piece of learning and development for the sector. To read the full article, please click here.

Our post-lockdown survey has provided us with a wealth of insight into the current feeling surrounding returning to centres following the Coronavirus pandemic. To read the full article, please click…

We are looking forward to seeing the results of our survey and what this may mean for our sector. To read the full article, visit here.

A case study examining the reopening post lockdown of Beau Sejour Leisure Centre. As Beau Sejour Leisure Centre becomes the first community leisure facility to reopen in the British Isles…

After the success of our fitness member survey (65,000 responses) we are launching a Return to Swimming Lessons Survey. No cost to take part and receive a benchmark report to…

Measuring and evaluating is an integral part of continual improvement. Local authorities are required by the Government to complete this due to the major level of investment they provide.  Measuring…

According to Lumeo, Net Promoter Score (NPS) is the most used KPI for customer experience, with 2/3 of customer experience directors utilising the method. NPS has become the leading indicator…

Feedback from customers, whether it be compliments or criticism – and how you act upon it – is one of the most important elements of good customer service. But it…

What do customers really think? It can be hard to know what customers really think of the experience we provide in our health clubs and leisure centres, but when you…