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Want to know where you stand?
Measuring and evaluating is an integral part of continual improvement. Local authorities are required by the Government to complete this due to the major level of investment they provide. Measuring…
On a scale of 0-10, how important is closing the loop?
According to Lumeo, Net Promoter Score (NPS) is the most used KPI for customer experience, with 2/3 of customer experience directors utilising the method. NPS has become the leading indicator…
Get to know your customers
Feedback from customers, whether it be compliments or criticism – and how you act upon it – is one of the most important elements of good customer service. But it…
What customers really think
What do customers really think? It can be hard to know what customers really think of the experience we provide in our health clubs and leisure centres, but when you…