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Blog Archives - Leisure-net Solutions

What can we learn?

A case study examining the reopening post lockdown of Beau Sejour Leisure Centre. As Beau Sejour Leisure Centre becomes the first community leisure facility to reopen in the British Isles following the coronavirus pandemic, Leisure-net asks what can we learn? As there are currently no known active cases on Guernsey, sports and leisure facilities are … Read more

Post Lockdown Swimming Lessons Survey

After the success of our fitness member survey (65,000 responses) we are launching a Return to Swimming Lessons Survey. No cost to take part and receive a benchmark report to compare with your customers views. Please follow the link to view the questions included in our questionnaire. For more details contact davidmonkhouse@leisure-net.org.

Want to know where you stand?

Measuring and evaluating is an integral part of continual improvement. Local authorities are required by the Government to complete this due to the major level of investment they provide.  Measuring and evaluating is an integral part of continual improvement. Local authorities are required by the Government to complete this due to the major level of … Read more

On a scale of 0-10, how important is closing the loop?

According to Lumeo, Net Promoter Score (NPS) is the most used KPI for customer experience, with 2/3 of customer experience directors utilising the method. NPS has become the leading indicator for customer satisfaction but what is it? NPS begins with a fixed question; ‘How likely would you be to recommend us on a scale of … Read more

Get to know your customers

Feedback from customers, whether it be compliments or criticism – and how you act upon it – is one of the most important elements of good customer service. But it can be hard to know what customers really think of their experience, which is why Leisure-net Solutions, the leading provider of Customer Insight, Business Intelligence … Read more

What customers really think

What do customers really think? It can be hard to know what customers really think of the experience we provide in our health clubs and leisure centres, but when you run the customer feedback system for more than 400 sites across the sector, generating over 22,000 comments annually, you start to get a real feel … Read more

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