Feedback from customers, whether it be compliments or criticism – and how you act upon it – is one of the most important elements of good customer service. But it can be hard to know what customers really think of their experience, which is why Leisure-net Solutions, the leading provider of Customer Insight, Business Intelligence … Read more

What do customers really think? It can be hard to know what customers really think of the experience we provide in our health clubs and leisure centres, but when you run the customer feedback system for more than 400 sites across the sector, generating over 22,000 comments annually, you start to get a real feel … Read more