Managing Customer Experience
- Get a clear overview of key customer experience touch points
- Understand the key “dos” of customer experience management
- How to measure the customer experience
- Align your customer experience goals to your services mission, vision and values
Who will benefit from attending?
- Front of house supervisors
- Sales team managers
- Middle managers delivering sport and activity services
- Ambitious duty managers looking to highlight the skillset improvements they need to make to progress in their careers.
To view the full content that the course will include – Download our PDF below:
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